1. Introduction
Watermark Outsource Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services.
3. Embedded Content
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and address.
- Call Data: Call recordings, call logs, and details of the calls made to and from our services.
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Information about how you use our website and services.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide and manage our call center services.
- Customer Support: To respond to your inquiries and provide customer support.
- Quality Assurance: To monitor and improve the quality of our services through call recordings.
- Compliance: To comply with applicable laws and regulations.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: Where you have provided consent for us to process your data.
- Contractual Necessity: To fulfill our contractual obligations to you.
- Legal Obligation: To comply with legal requirements.
5. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in providing our services.
- Legal Authorities: When required by law or to protect our rights.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it and to comply with legal obligations.
8. Your Rights
You have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request correction of inaccurate data.
- Erasure: The right to request deletion of your personal data.
- Restriction: The right to request restriction of processing your personal data.
- Data Portability: The right to request transfer of your personal data to another organization.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.