Your Partner in Customer Success
At Watermark Outsource, we empower businesses across the globe. Our journey began with a bold vision to revolutionize the way companies connect with their customers.
As entrepreneurs ourselves, we understand the frustration of dealing with outdated call center solutions. Our founders recognized this pain point and assembled a team of experts who share a passion for innovation and exceptional customer service.
Today, we’re proud to offer high-performance call center solutions tailored to meet the unique needs of businesses across various industries, including transportation, retail, healthcare, and customer service. Our team is dedicated to supporting businesses with precision and professionalism.Â
Your Scalable Call Center Partner
We empower businesses to deliver exceptional customer experiences, building trust, resolving issues, and driving loyalty, growth, and success.
Farhan Sakhawat
CEOMission:Â We believe that every interaction is an opportunity to build trust, resolve issues, and create lasting impressions.
Our mission is to empower businesses to deliver exceptional customer experiences, driving loyalty, growth, and success.
VALUE:Â Our values are clear and simple:Â
- Innovation: We continuously invest in the latest technologies and best practices to stay ahead of the curve.
- Collaboration: We work closely with our clients to understand their challenges.Â
- Excellence: We strive for perfection in every interaction, every time.
we are better than rest
At Watermark Outsource, we stand out from the crowd by delivering customer experiences that are genuinely human, remarkably efficient, and tailored to each business's goals.
Our team operates from the heart of the UK, offering local knowledge with global standards. We understand the nuances of customer expectations and deliver service that reflects your brand’s values.
From taxi dispatch and logistics to e-commerce and technical support, we cater to a wide range of industries. Our flexible approach ensures we can adapt to your specific business model.
We’re proficient in leading platforms like iCabbi and other dispatch, CRM, and communication tools. Our agents are trained to seamlessly integrate with your systems, ensuring smooth operations and real-time responsiveness.
We’re committed to delivering exceptional results, measured by:
– First Call Resolution (FCR) rates
– Customer Satisfaction (CSAT) scores
– Net Promoter Score (NPS)
– Average Handling Time (AHT)
– Service Level Agreement (SLA) adherence
Your customers don’t sleep—and neither do we. Our round-the-clock support ensures you never miss a call, a booking, or a business opportunity.
John Roberts
Mira Dowson
Alice Foster
Ashton Lewis
Emilia Nilson
Tom Green
Have questions?
Get in touch!
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